If you are facing issues checking out your vehicle registrations, carry out the following checks to see if any of these help:
- Ensure that you have the exact correct registration ensuring you're not mistaking any characters (such as O instead of 0)
- Try the registration both with and without a space in the registration (i.e. 1234 ABC or 1234ABC)
- Check with the office or one of our Support agents that you and the vehicle are registered under the same branch/depot and as to whether you're able to check out vehicles from any branch or not
- Check that nobody else has your vehicle checked out - this can be checked on the MMW portal and can be force checked in by an office user so you can check it out
- Check that the vehicle is in the active vehicles list, if it is in the inactive list it will stop it from being used
- Ensure the vehicle status is 'Active' so it can be checked out - office staff can check this for you
If you still cannot check out a vehicle, get in touch with our Support team here
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