If you are facing issues with your jobs updating from the app back to the portal, check the following:
- Within the Support tab of the app on the main menu, check the 'message count' and see what number it is showing. Check if it is reducing or increasing/staying the same for a long period of time
- If it going down then your data is processing back to the portal, if not, then please read on:
- Check you have an internet connection (on mobile data check if you have 5G/4G/3G/H+/H/E) - the lower you go towards an 'E' signal, the weaker the connection
- If you have taken a video in one of your recent jobs, this may still be processing to send back and this can take a bit of time to process
- If you are connected on WiFi and it isn't processing, try disabling your wifi and see if that helps to process, it may be being blocked by the WiFi connection
- Try restarting your phone/tablet and signing back in
If you have done all of the above and you are still facing issues, get in touch with one of our agents here
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